Centralize or decentralize all or part of the operation? These are questions that agencies must address in the asset management environment. First, learn what each option can mean for your agency; then sharpen your management planning, including your work order system and personnel management skills. Learn how to formulate work standards and improve your PHAS score; communicate effectively with staff members and residents. Through case studies, experience new ways of doing the business of maintenance. (1.95 CEUs)
Who Should Attend
Property Managers who want to improve their housing agency’s maintenance operations, i.e. Maintenance Directors, Maintenance Foremen, Executive/Deputy Directors, and Maintenance Supervisors.
What You Will Learn
The first two days are devoted to maintenance management. Day three concentrates on action plan development undefined maintenance management staff working with residents and Executive Directors. Topics include:
- Managing processes
- Managing people
- Administering significant components of the business
- Developing plans for implementation
Schedule and Agenda
Registration begins at 8:00 a.m. on the first day.
Seminar runs daily from 8:30 a.m. - 4:30 p.m.
Day I
- Introduction
- Elements of Maintenance
- Elements of Maintenance Management
- Outcomes of Good Maintenance Management
- Planning Your Work
- Focusing Your Work
- Work Standards
- In Search of Dollars
Day II
- Dealing with Your Customer – the Resident
- Understanding Who You Work With
- Hiring and Keeping Your Staff
- Safety on the Job
- Training Your Staff
Day III
- Using Your Money Wisely
- The Paper Trail
- Tracking Inventory
- Executive Director’s Perspective on Maintenance
- Action Plan Development
- Proficiency Test
