Each Housing Commission may have a different processing procedure.  It depends on the policies that the board has adopted.  It can be different for each program also.  Sometimes it is very burdensome on office staff and almost impossible to keep up with all the income changes that a household can go through in any given year.  There are so many steps involved with processing just one change.  If you're a smaller agency, it may be feasible to process changes in income as they occur.  It would be cumbersome to change the way that process is conducted.  Your Director would be the person to ask as far as rent and income calculation procedures are concerned.  Does he or she feel there is a need to look at changing the process?  Are the majority of residents complaining or the same handful every time they have a change?  Regardless, the residents are always paying rent that is affordable to them. 

There are a number of things to look at.  I hope this helps you some and thank you for your service on the Board.  I know that is not an easy job.